Mona Kay Rifi starts with understanding client needs and confirming with feedback on her design documents. Once needs are clear, she is comfortable with all aspects of design whether using ADDIE, SAM, or a different approach that works better for her clients. Mona Kay moves work forward but communicates at each step. An expert at gaining stakeholder approval, she is adept at communicating the “what and why” of each step, as well as requesting very clear and specific feedback (i.e., “check for accuracy but not formatting”). Having worked with multiple functions in her 25+ years in the pharmaceutical industry, she understands how to work with design communications that get useful feedback and approval.

Mona Kay has designed countless instructor-led training courses, and multiple e-learning modules, all based on adult learning principles. While she typically works with a team and a vendor, she has created each step of the process up to production. She consistently receives high praise for her engaging learning content.